Collision Center
Accidents Happen.
Mistakes shouldn't. Our Collision Center is staffed with the most qualified technicians ready to answer your questions and address your collision repair needs. Get in touch with our collision center now.
We offer the following services:
The I-CAR Gold Class® recognition is the highest role-relevant training achievement recognized by the collision repair industry.
- Full service paint and body repair
- Audi Authorized Collision Repair
- Audi Authorized Hybrid Materials Construction Collision Repair Facility
- Audi Authorized Ultra Advanced Lightweight Materials Collision Repair Facility
- Audi Din ISO 96906-2 Welding Certified
- Volkswagen Certified Collision Repair Facility
- Volvo Certified Collision Repair Facility
- Certified Technicians in Aluminum & Steel Welding
- Frame straightening and repair
- Best in area paintless dent repair
- Distinguished OEM Glass Replacement
- Structural Technician Platinum Path
- Training and Certification: Steel GMA Welding
- MIG Brazing Hands-On Skills Development
- Squeeze-Type Resistance Spot Welding Hands-On Skills Development
- Rivet Bonding Hands-On Skills Development (2022 Requirement)
Educate yourself in advance.
No one wants to think about a collision, but it helps to educate yourself in advance.
- Does your current policy include coverage for new, and genuine original manufacturer equipment (OEM) parts?
- Can you add an OEM parts rider to your current policy?
- Does your insurer offer another policy that covers OEM parts in case of a collision?
- Remember that insurance coverage varies by provider and by state, so if your provider doesn’t offer coverage for genuine parts, shop around and see if you can find one that does.
When dealing with your insurance company after a collision:
- Know that you’re allowed to take your vehicle to the repair facility of your choice—the decision is easier with a Brand Certified Collision Repair Facility near you
- You’re in control, so don’t let your insurance company dictate the entire claim process—you have the right to complete your own research and get estimates before you start any repairs
Have any questions? Call 605-221-0552.
What to Do After an Accident
Emergency Kit: Before an accident, keep a simple emergency kit in your glove compartment with a pen, paper, a card with medical information, and a disposable camera. Also, have warning triangles, emergency flares, or cones in the trunk. Follow these guidelines after an accident:
1. Keep Safety First
- Move cars to the side of the road if there are no serious injuries.
- If the car cannot be moved, stay inside with seat-belts fastened.
- Turn on hazard lights and set out cones, flares, or warning triangles if possible.
2. Exchange Information
- Exchange names, addresses, phone numbers, insurance details, driver license numbers, and license plate numbers.
- Note the relationship between the driver and insured if they differ.
- Describe each car (year, make, model, color) and the accident location and details.
- Be polite but avoid admitting fault.
3. Photograph and Document the Accident
- Photograph vehicle damage and the accident scene.
- Collect contact information from witnesses.
4. File an Accident Report
- File a state vehicle accident report, available at police stations and often online.
- A police report can expedite insurance claims.
5. Know Your Insurance Coverage
- Understand your policy details, including towing and rental car coverage.
6. Think Twice Before Avoiding Insurance Claims
- Handling damages personally can lead to complications if the other driver changes their mind or claims injuries later.
- Report the accident to your insurance to ensure your version is documented.
- Remember, you can choose the Collision Center for repairs.
Know your rights.
- You don’t have to release your vehicle from a tow yard (if that’s where it is) until you’ve decided on a repair facility
- When you get a repair estimate, the repair facility is required to tell you which parts will be replaced and which type of parts they will use to replace them
- You have the right to insist on using Genuine OEM Parts
- You have to consent in writing before any repairs can be performed—including agreeing to which parts will be used—so don’t sign anything until you read and are comfortable with it
- If any part of your estimate is unclear, ask questions until you understand—don’t let anyone rush you, as you should know what to expect with your repairs and service
- If you experience any issues with a repair, you have the right to take your vehicle back to the shop and have the work corrected
The right choice.
When its time to choose a repair facility to care for your car, it all comes down to a matter of trust. Having your vehicle damaged is unpleasant enough without the additional worry of wondering whether the repair work will be accurate and reliable. At Graham Automotive, we want to give you the peace of mind that comes from knowing your vehicle is in capable hands and the assurance that it will be completely restored to its original performance and beauty.
Use our online form to schedule an appointment or contact our Collision Center if you have any additional questions.